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Customer Service Management
Managers strengthen their skills to build great teamwork among their employees and team.
If you manage employees who interact with customers on a regular basis, then the Customer Service Management courseware is for you. This courseware will help you shape the direction of your customer service team, teach you how to provide feedback to your customer service agents, and help you inspire... read more
Delegating Work
Managers develop their skills to effectively and successfully delegate work to others.
As a manager and leader of others you must be able to delegate well. Delegation is an essential skill for all leaders, and when not done well can create a number of problems. Therefore, it's so important you take the time and make the effort to build great delegation skills. When you delegate well, ... read more
Developing and Coaching Employees
Managers develop their skills to coach and develop their employees to become more capable and high performing individuals.
When you are a manager and leader of others, one of your responsibilities is to help coach and develop your employees. It is your job to help your employees build their skills, share what they are doing well and what they can improve, as well as take an active interest in helping each person perform... read more
Discussing Total Compensation
Managers learn how to discuss compensation issues, rewards, as well as company benefits with individual employees.
As a manager, working through compensation issues is one of your most important roles. And while it's so important to each individual, discussing compensation can be difficult and uncomfortable at times. As a leader, it's to your benefit to learn how to conduct effective and productive conversations... read more
Giving Great Feedback
Managers discover how to provide the feedback each person needs to perform at a high level.
Great feedback is essential for everyone's success. In order to be successful and perform at a high level, we need to know what we're doing well and should continue doing, what we need to improve, as well as what we need to stop doing. No matter how successful each of us may be, feedback is an impor... read more
Increasing Employee Engagement
Managers build the skills required to engage employees to perform at their best.
As a manager, one of your main areas of focus should be employee engagement. Research shows time and time again that engaged employees deliver higher levels of performance, contribute greater than those who are less engaged, and choose to stay longer with the organization. All of which contributes t... read more
Leadership Essentials
Managers build the leadership skills required to lead the organization strategy, retain top talent and communicate the organization vision.
When you're in a managerial or leadership role, your leadership skills are essential. Your ability to make great decisions, align resources to strategic priorities, increase employee innovation, and keep your top talent are all part of the responsibilities of being a strong leader. The Leadership Es... read more
Leading the Organization Strategy
Managers develop their ability to lead others towards achieving the organization strategy.
As a manager and leader one of your jobs is to ensure you and the team is focused on helping the organization achieve its strategy and vision. You want to make sure the work your team completes is connected to the vision and helps move the company forward towards its goals. When teams and individual... read more
Management Essentials
Managers build the basic management skills required to coach employees, deliver feedback and recognize the achievements of others.
When you're a manager, there are some basic, essential skills everyone should have. Whether it's setting clear work priorities, building great teamwork, listening well to others, or performing a performance review. Each of the skills impact how effective you'll be as a manager. The Management Essent... read more
Managing for Success
Building off of the Management Essentials, managers continue developing their ability to manage, inspire and lead employees towards success.
Even if you have the managerial basics down, there is always an opportunity to learn, especially since managers need to be able to do so many things. The Managing for Success courseware helps managers strengthen their ability to lead and manage others by providing the tools and information they need... read more
Meeting Management
Managers learn how to lead and facilitate effective meetings.
Effective and productive meetings are the foundation of any group, team or project. And if you're like most people, you attend a lot of meetings. In fact, sometimes it may seem we have so many meetings; it's hard to get our work done. Add to the fact that many meetings can be unproductive and the nu... read more
Onboarding New Employees
Managers work with new hires to help them quickly get up to speed by understanding what they must do and achieve to become fully integrated employees.
When you hire new employees, you want them to be productive and an integrated part of the team as fast as possible; this not only helps the team and organization, but the employee as well. To achieve this goal, there are a number of actions managers can take to help new employees onboard quickly and... read more
Performance Management and Development
A Manager's Guide to Leading Remarkable Performance
According to a recent study published by SHRM, 9 out of 10 line managers report that they do not like preparing for and delivering the annual performance review. 9 out of 10 HR Managers report that they cannot rely on the data in the annual performance reviews. And most employees will agree that the... read more
Project Management for Managers
Project Managers focus on the skills required to lead and manage effective and successful projects.
When you're in charge of managing a project there is a lot to do. Whether it's planning and tracking tasks and assignments, involving others in the right way, communicating to stakeholders or negotiating and decision-making. All of these skills must be used when you are responsible for the success o... read more
Providing Resources for Success
Managers learn how to provide the resources employees need to successfully deliver their objectives and achieve team goals.
When you manage others, one of the things you are responsible for is meeting the resource needs of your employees. Research shows that when employees have the resources that they need to do their job, with quality, they are more engaged, more productive, and have higher levels of work satisfaction. ... read more
Recognizing Employees
Managers build their capabilities to recognize their employees for their work and accomplishments.
Everyone wants to know what we're doing well. We feel good knowing we've done a good job, are good at a particular task, and are seen as an important part of the team. It is motivating to receive recognition and praise. While recognition comes from a variety of places, one of the biggest sources of ... read more
Remote Leadership Toolkit
Because Remote Leaders Have Unique Challenges
Leading remote employees is now a fact of life. Over 80% of teams and 90% of projects have at least one member not physically located with the rest of the group. In addition, a recent study from GlobalWorkplaceAnalytics.com showed that the number of employees who telecommute more than one day per we... read more
Retaining Your Employees
Managers perform the skills needed to retain each individual employee.
Retention is key. Research continues to show the financial and productivity impact of employee turnover. And while you may not be able to stop all turnover; you can certainly decrease it. Thus, limiting the impact of turnover on your team and creating the opportunity to strengthen your ability to ma... read more
Stay Interview Toolkit
A Manager's Guide to Keeping the Best and Brightest
The Power of Stay InterviewsResearch shows that voluntary quits are approaching historic highs, while Gallup reports employee engagement has flat-lined over the past 15 years. Low employee engagement and high employee turnover is COSTLY. We have the solution: Stay Interviews. Stay Interviews are one... read more
Supervision Basics
Managers learn the supervision skills needed when they are responsible for guiding the performance of others.
When we're in a managerial position, it is our job to guide and coach the performance of others. From setting clear expectations to helping others navigate challenges and obstacles, as supervisors we must help others perform at their best. The Supervision Basics courseware will help you set goals an... read more
totalView Behavioural Based Interviewing
A High-impact e-learning Program that provides your interviewers all the tools they need to become interviewing pros!
Great interviewers are made not born... said in a different way... if you want recruiters and hiring managers in your organization to make great hiring decisions, they need the totalView™ online e-learning interviewer training! Interviewing is a skill, and just like becoming a brain surgeon it take... read more
