E-Learning Version
Switch on Service is a course designed to develop and maintain positive service attitudes in all staff that provide service to internal or external customers, whether it be face to face, on the phone or online. Managers need to lead by example and provide excellent service and guidance to their team, while team members need to deliver great service to their clients, contractors, co-workers and managers.
Switch on Service demonstrates a simple approach based on the notion of ‘scripts’ or ‘messages’ in our head that help us or hinder us at work. It shows a range of typical thinking patterns that underpin the actions and work that people do. It shows how negative messages can be transformed with a proactive approach to: SWITCH ON POSITIVE MESSAGES!
SWITCH ON SERVICE is ideal for training seminars, short meetings, conferences, workshops and for one on one motivational coaching or self-development online.
The SWITCH ON SERVICE program has four segments:
- Segment 1 – explores ways to avoid blaming and overcome frustrations
- Segment 2 – provides strategies for managing pressure
- Segment 3 – helps people handle complaints and avoid service burnout
- Segment 4 – covers skills and actions for managing difficult customers and challenges
Key Learning Points
In this course you will learn to:
- Re-evaluate your service thinking patterns to overcome frustrations and deliver better quality service
- Recognize and turn around negative thinking about pressure
- Handle complaints constructively and avoid burnout
- Manage difficult customers and solve problems
- Welcome customers more effectively when you feel positive
Interactive eLearning course
This video program is also available as a short stimulating eLearning course with interactive learning modules, recap activities, inline video and quiz assessments, designed to engage learners and build skills.
