This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.
Conveying Information
Part of 'Communication Essentials' Series
Whether conveying information, giving instructions, coaching or selling, the ability to convey information in a clear and concise way is a core communication skill. Learn the three essential steps for this skill to avoid misunderstandings and mistakes.We spend a large part of our time at work commun...
read more
Exercising Personal Power
Part of 'Communication Essentials' Series
Within organizations people at all levels are needing to rely more on personal persuasion to get things done rather than on authority and formal power. Learn five influencing and persuading skills and the different situations in which to apply them.The art of being able to influence people requires ...
read more
Overcoming Negative Behaviors
Part of 'Communication Essentials' Series
Dealing with negative and difficult people is one of the most stressful tasks in today's workplace. Learn practical skills for dealing with resistance, complaints, disruptions, demands and aggression. Unfortunately, life is full of difficult situations and very often these involve dealing with the n...
read more