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About
Learn the five key skills of effective listening and understanding - show interest, focus on the key issue, summarize and check, listen for the common thread and explore feelings.
Listening is one of the most important, yet most under-practised and least-often-used skills in human behaviour. Researchers claim that 75% of oral communication is ignored, misunderstood or soon forgotten. Good communication is a critical element in an efficient, productive workplace.
This program teaches employees the five secrets for developing effective listening and understanding skills: show interest, focus on key issues, summarise and check for understanding, listen for common threads and explore and respond to feelings.
This is available as part of
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- Topics
- Communication Skills
- Year of Release
- 1997
- Video Running Time (minutes)
- 15:45
- Product Type
- Video
- Course ID
- CE01
Handouts
- Description
- Workbook/Leaders Guide
Only preview versions of handouts can be viewed without a license.
