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6 Dealing with difficult customers 2

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Telephone and Reception

Part of 'Office Administration' Series

The telephone and receiption area in an office is the frontline of the business. Ensuring you are equipped with the correct skills is vital.In this program we demonstrate clearly and concisely why first impressions count, how to use the telephone effectively, the equipment and organisation of the re... read more

DVD style course with completion certificate only

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Telephone and Reception

The telephone and receiption area in an office is the frontline of the business. Ensuring you are equipped with the correct skills is vital.

In this program we demonstrate clearly and concisely why first impressions count, how to use the telephone effectively, the equipment and organisation of the receiption desk and dealing with difficult customers. Say 'hello' to a brilliant educational program for office workers everywhere.

Chapters

Chapter

1 Introduction

2 First impressions count

3 Using the telephone effectively

4 At the reception desk

5 Dealing with difficult customers 1

6 Dealing with difficult customers 2

7 Conclusion