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About

Using the Fish! Tales programs, you will gain insight into what other companies have done to bring the principles of The FISH! Philosophy to life. 5 programs available:

  • Building Trust - Tile Tech Roofing Company
  • Jump Start - Rochester Ford
  • Peak Experience - Aspen Skiing Company
  • Vital Signs - Missouri Baptist Medical Center
  • Sprint - Sprint Global Communications

Building Trust - Tile Tech Roofing Company  12 minutes

See how successful The FISH! Philosophy can be in labor-based industries and learn how the team members at Tile Tech improved teamwork, service and safety by being present, playful and fully committed to The FISH! Philosophy. Inspire your employees with Tile Tech's amazing transformation!

Jump Start - Rochester Ford  13 minutes

See how Rochester Ford Toyota that had the worst record for sales and customer service in its region changed a new philosophy—The FISH! Philosophy— watch how everything changed! Learn how to apply the lessons learned at Rochester Ford Toyota to your organization. Improve teamwork, and find out how to make your customers' needs and your team's needs one in the same! Give morale and enthusiasm a jump start!


Peak Experience - Aspen Skiing Company
  6 minutes

In FISH! Tales: Peak Experience, Aspen Skiing Company saw real results such as phenomenal growth, increased employee satisfaction and, above all, improved customer service. This FISH! Tale will show you how it’s done. See how successful The FISH! Philosophy can be in the hospitality industry! Inspire employees with the Aspen Skiing Company's fun approach to service!

Vital Signs - Missouri Baptist Medical Center  19 minutes

Find out how the principles of The FISH! Philosophy helped Missouri Baptist overcome even the most difficult of situations, and how you can do the same. Be inspired by the powerful lessons of Missouri Baptist, and take them into your organization.


Sprint - Sprint Global Communications
  6 minutes

Tap into the great way Sprint used and grew with The FISH! Philosophy! Sprint will show you how management stepped back and allowed the process to evolve and how any customer service-based organization can Catch the Energy and Release the Potential.

Topics
Fun At Work
Product Type
Video
Course ID
2757

Component Items

This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.

Fish! Tales: Building Trust
Get the Tools to Build Success!
Tile Tech Welcome to Tile Tech, a roofing company based in Tacoma, Washington, which became an industry leader by truly living the FISH! Philosophy. The team members at Tile Tech have made the FISH! Philosophy a reality in their office, on job sites and in their hearts. Tile Tech has service and saf... read more
DVD style course with completion certificate only
Fish! Tales: Jump Start
Jump Start Your Organization with FISH!
Rochester Ford Toyota is a car dealership in Minnesota that had the worst record for sales and customer service in its region. Even worse, the employee satisfaction scores were so low they were almost immeasurable. Good employees were leaving in droves. But when a new owner introduced a new philosop... read more
DVD style course with completion certificate only
Fish! Tales: Peak Experience
Get an Edge on Great Guest Service!
Aspen Skiing Company among the majestic Rocky Mountains, ski resorts are competing on a level playing field. They all have beautiful scenery, high-speed lifts, and fantastic restaurants. In FISH!, Aspen Skiing Company found a way to set its several resorts and over 3,000 employees apart from the oth... read more
DVD style course with completion certificate only
Fish! Tales: Vital Signs
Energy is Vital
At Missouri Baptist Medical Center, the staff deals with emotionally difficult situations, the challenges of providing exceptional health care, and the everyday stresses we all feel. But when they introduced FISH! into the environment, they revitalized their work... and their lives! Go behind the sc... read more
DVD style course with completion certificate only
Fish! Tales: Sprint
Get the Tools to Build Success!
A few years ago, Sprint Global Communications was a different company. Call after call, day after day, the employees of Sprint slugged away in the world of customer service. Casual dress was reserved for Friday, laughter in the office was generally a no-no and employee retention was an impossibility... read more
DVD style course with completion certificate only