3 Role of Conflict in the Workplace

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This is a video chapter of

Conflict Management
Part of 'Communication in the Workplace' Series
This program is set in the production office of fictional current affairs program Sighted. This program provides a dramatic perspective on the place of conflict in workplace communications and explores strategies for dealing with everyday conflict situations. The program deals with the more ordinary... read more
DVD style course with completion certificate only
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About

Conflict Management

This program is set in the production office of fictional current affairs program Sighted. This program provides a dramatic perspective on the place of conflict in workplace communications and explores strategies for dealing with everyday conflict situations.

The program deals with the more ordinary communications that go wrong, the personal and workplace costs of these and the possibilities of avoiding such situations and/or dealing constructively with them when they occur.

The program offers insights into the following key elements of conflict and conflict management and summarises them in the following text screens:

  • What is conflict?
  • Role of conflict in the workplace.
  • Conflict spiral.
  • Conflict management strategies.
  • Constructive conflict management.
Course ID
2500C

Chapters

Chapter
3 Role of Conflict in the Workplace