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About
This program is set in the production office of fictional current affairs program Sighted. This program provides a dramatic perspective on the place of conflict in workplace communications and explores strategies for dealing with everyday conflict situations.
The program deals with the more ordinary communications that go wrong, the personal and workplace costs of these and the possibilities of avoiding such situations and/or dealing constructively with them when they occur.
The program offers insights into the following key elements of conflict and conflict management and summarises them in the following text screens:
- What is conflict?
- Role of conflict in the workplace.
- Conflict spiral.
- Conflict management strategies.
- Constructive conflict management.
This is available as part of
Communication in the Workplace Series
Set of 5 Videos
This 5 part Workplace Communication Series covers all aspects of communication in the modern day workplace including exploring what is communication, written communication and how to get it right, conflict, negotiation and the vital issue of customer service - both internally and external customers.... read more
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- Topics
- Communication Skills
- Conflict / Difficult People
- Video Running Time (minutes)
- 27:00
- Product Type
- Video
- Course ID
- 2500
Handouts
- Description
- Download Leader's Guide Preview
- Leaders Guide
- Additional Resources
Only preview versions of handouts can be viewed without a license.
