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About
Viewers of this lively program see five scenarios of young people relating to customers. They visit a spinning instructor at a health club and Jasmine who waits tables at the club’s cafe. They visit Miranda at a beauty salon, and Shannon who works at a bike shop and see how both handle customers who feel they have been “ripped off.”
Viewers will learn:
• The importance of making a connection with customers
• The value of listening and taking a real interest in customers
• How tone of voice and body language influence job performance
• To avoid making negative comments about customers on the job
• How to handle mis-communications and phrase helpful responses
• A five step process to use with angry customers.
Handouts
- Description
- Download Communicating With Customers
Only preview versions of handouts can be viewed without a license.
