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Balance Sheet: What It Means
Bank president & former IBM sales exec Mark Burns presents a model balance sheet showing the assets, liabilities & equity of a typical institution. For a comparison, he also looks at other types of businesses.
Basic Banking Etiquette
Learn the basics-how to greet a customer, introduce yourself, refer customers, handle calls, intemzptions and much , more.
Coaching II: More Techniques to Improve Employee Performance
How to improve the work performance of the "difficult' employee as well as the employee who wants to improve but doesn't know what steps to take. Covers - both negative and positive consequences to reinforce behaviour. Also how to coach in routine day-to-day activities.
Commercial Lending Basics
Featuring industry expert David Crowder
Featuring industry expert David Crowder, this series covers the basic information that a lending officer needs in evaluating potential credits. Also included is a test case to dramatize the importance of knowing how to make solid commercial lending decisions.Series comprises of 6 programmes
Communication Skills
Helps each person identify his/her own personal communication style and how to work effectively with other styles. Features experts Ott and Johnson.
Cross-Servicing
Making Good Things Happen for Your Customers
It's here - an attitude-changing program that's guaranteed to help your employees be enthusiastic about cross-selling! Designed for every employee who interacts with customers - either in person or on the phone - this 2-program series covers it all. It starts by answeirng the 2 most important questi... read more
Delegating Responsibility
Supervisors learn what delegation is; why it's important; what is required & how to prepare for delegation. They learn delegation is often the most difficult - yet most important - task for new supervisors.
Effective Customer Service
A 5-segment video covering: * Introduction to Customer Service* Customer Service in In-Person Contacts *Customer Service in Telephone Contacts *Customer Service in Difficult Situation *Working with Fellow Employees
Effective Telephone Communication
Covers the common-sense points of using the telephone as a business tool. Plus ways to improve your telephone voice and listener's first impression.
Exploring Basics of Banking
Presents the world of retail banking in 5 segments:* World of Banking * A Loyal Customer * Departments in a Bank * Paths to Profit * Satisfying Customer Needs.Each segment runs 3-7 minutes but takes 4 hours to complete the workbook activities, readings and exercises in this package.
How to Promote Training
Features practical ideas you can use to promote your training sessions, how to make them more exciting & how to raise employees level fo enthusiasm for training sessions.
How to Reduce Loan Documentation Risk
Learn common documentation pitfalls and how to avoid them. The necessity of a systematic approach to managing loan documentation is also covered. Features an attorney who specializes in lending law.
