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About
Discover the six skills for managing angry, abusive and threatening callers and how to end a call professionally.
This is available as part of
Take Away Training Series
A Set of 117 videos Designed for learning resource and open learning centres as well as for managers' self-development.
Professional development topics for staff and managers. Take Away Training features business psychologists Eve Ash and Peter Quarry who provide useful techniques, clear advice and excellent ideas on key workplace issues. These best selling interview style programs are ideal for learning libraries, t... read more
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- Topics
- Communication Skills
- Conflict / Difficult People
- Year of Release
- 2001
- Video Running Time (minutes)
- 15:00
- Featured Talent
- Eve Ash
- Peter Quarry
- Product Type
- Video
- Course ID
- TAT64
