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About
In some workplaces people deal with really difficult customer or clients... often all day long. Psychologist Peter Quarry explains that we need to understand why they are being difficult and explore alternative ways to effectively deal with them.
This is available as part of
Take Away Training Series
A Set of 117 videos Designed for learning resource and open learning centres as well as for managers' self-development.
Professional development topics for staff and managers. Take Away Training features business psychologists Eve Ash and Peter Quarry who provide useful techniques, clear advice and excellent ideas on key workplace issues. These best selling interview style programs are ideal for learning libraries, t... read more
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- Topics
- Conflict / Difficult People
- Selling Skills
- Year of Release
- 2009
- Video Running Time (minutes)
- 15:00
- Featured Talent
- Eve Ash
- Peter Quarry
- Product Type
- Video
- Course ID
- TAT112
Handouts
- Description
- Worksheet
Only preview versions of handouts can be viewed without a license.
