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This item contains several different items. Purchasing this item includes all of the component items listed below.
About
This highly successful library of 20 videos has won 13 international awards for excellence and creativity. The People Skills Video Training System provides a complete communication curriculum. Each video comes with a Leader's Guide. Download the A4 flyer
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- Topics
- Business Excellence
- Communication Skills
- Series or Video Sets
- Leadership
- Year of Release
- 1993
- Featured Talent
- Jim Quigley
- Course ID
- PSKILLSSET
Component Items
This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.
Team Building
For a team to be effective in what it does, and how it does it, five key characteristics must be present. Discover what these characteristics are and how to build a successful team.
DVD style course with completion certificate only
Presenting to a Group
You can immediately improve your presentations, ensuring you never fail to inform or motivate. Learn the six factors essential to making a successful business presentation.
DVD style course with completion certificate only
Managing Meetings
Learn to control meetings, keep to time and ensure outcomes are achieved. Gain a powerful formula for leading discussions in the boardroom, in the training room or even in the tea room.
DVD style course with completion certificate only
Empowering People
Uncover the secrets of how to get people motivated to take more initiative, be more responsible and reach their potential.
DVD style course with completion certificate only
Mediating Disputes
Learn a step-by-step method for resolving disputes, personality clashes and other conflicts.
DVD style course with completion certificate only
Coaching on the Job
This five step coaching technique will ensure that new tasks are clearly explained, understood and learned.
DVD style course with completion certificate only
Productive Counselling
Discover the major trap managers, team leaders and others fall into when counselling. Learn the difference between advice style and question style counselling. Find out techniques that will help when handling an unmotivated employee or gaining commitment for improved performance.
DVD style course with completion certificate only
Communicating in a Team
Learn how to accept and benefit from the differences in team members' backgrounds. Discover the traps to avoid when participating in team meetings and how to ask for specific performance feedback to ensure continuous improvement.
DVD style course with completion certificate only
Communicating Without Words
Discover the five main ways in which people communicate non-verbally. Use this program as an introduction to body language - how to interpret it and how to respond. Increase your awareness of your own body language and that of others.
DVD style course with completion certificate only
Effective Listening
Learn the five key skills of effective listening - show interest, focus on the key issue, summarise and check, listen for the common thread and explore feelings.
DVD style course with completion certificate only
Explaining Clearly
Whether conveying information, giving instructions, coaching or selling, the ability to explain clearly is a core communication skill. Learn the three essential steps for this skill to avoid misunderstandings and mistakes.
DVD style course with completion certificate only
Interviewing
Learn the communication and questioning skills that will get you the high quality information you want, whether you are interviewing, researching, investigating or just wanting to find out what's going on.
DVD style course with completion certificate only
Winning First Impressions
You don't get a second chance to make a first impression. Learn why first impressions are so important. Discover how to give a positive impact whether you are going for a job interview, making a sales call, receiving a visitor at the reception desk or dealing with customers.
DVD style course with completion certificate only
Empowering Yourself
Too many people in organisations wait for instructions, advice, guidance and permission to do things. Don't wait to be empowered, empower yourself! Learn the mindset changes that will result in more initiative, better problem solving, willingness to learn and confidence to speak out.
DVD style course with completion certificate only
Being Assertive
Discover effective ways to handle an angry customer, an unreasonable boss, a pushy salesperson, a bullying workmate or an unfair partner. Minimise stress, get results and feel good about yourself.
DVD style course with completion certificate only
Influencing Others
Within organisations people at all levels are needing to rely more on personal persuasive skills to get things done rather than on authority and formal power. Learn five influencing styles and the different situations in which to apply them.
DVD style course with completion certificate only
Dealing With Conflict
Conflicts at work waste an enormous amount of time and energy. In this video see practical examples of five different styles of dealing with conflict. Discover your own natural style of handling conflict.
DVD style course with completion certificate only
Handling Difficult People
Learn practical skills to deal with the know-all, the aggressive person, the joker, the complainer and the dodger.
DVD style course with completion certificate only
Giving Bad News
It is always difficult to communicate bad news. Redundancies and terminations are the hardest but there are also budget cuts, restructuring and changes to roles and responsibilities. Learn the three essential steps of communicating bad news effectively to minimise conflict and trauma.
DVD style course with completion certificate only
Discipline Interviewing
Disciplining poor performers should be done fairly and with adequate preparation and documentation. Learn the six key elements to ensure a constructive outcome and avoid legal or industrial problems.
DVD style course with completion certificate only
