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About
Discover an effective approach that can be used to build all types of skills, including technical, task-related skills such as preparing an invoice, or interpersonal skills such as handling a difficult customer.
This video also provides effective alternatives to four of the most common mistakes people make when coaching a new employee, and introduces a four-step model for building all types of skills (explain, demonstrate, practise, provide feedback).
This is available as part of
Performance Excellence Series
These six videos analyse and demonstrate core coaching skills which can be used by anyone.
In the same way that athletic coaches help their teams achieve Performance Excellence, workplace coaches need to help team members reach their full potential and be the best they can be. This six-volume series demonstrates the basic principles of how to effectively coach another person, regardless o... read more
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- Topics
- Feedback / Coaching
- Training / Learning
- Year of Release
- 1995
- Video Running Time (minutes)
- 13:00
- Featured Talent
- Peter Quarry
- Product Type
- Video
- Course ID
- PE02
Handouts
- Description
- Video Workbook and Facilitators Guide
Only preview versions of handouts can be viewed without a license.
