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About
It is not enough for call centres staff to have the right manner. They must also focus on results. We all need to know how we are doing and how to improve our performance.
This is available as part of
Hotlines Phone Skills Series
A Call Skills Edutainment Package of 12 videos.
Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It is filmed on location in Australia at an international bank, a major telecommunications company and an airline call centre.
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- Topics
- Communication Skills
- Selling Skills
- Year of Release
- 2000
- Video Running Time (minutes)
- 13:00
- Product Type
- Video
- Course ID
- HL11
Self-paced Workbook
Handouts
- Description
- Workbook
Only preview versions of handouts can be viewed without a license.
