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About
People in call centres are the window into their organisation. They need to present a professional image over the phone. This program covers the importance of speaking well, welcoming customers and using effective protocols for putting people on hold and transferring calls.
This is available as part of
Hotlines Phone Skills Series
A Call Skills Edutainment Package of 12 videos.
Hotlines is an entertaining video-based training package for call centre staff developed by psychologist Eve Ash. It is filmed on location in Australia at an international bank, a major telecommunications company and an airline call centre.
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- Topics
- Communication Skills
- Selling Skills
- Year of Release
- 2000
- Video Running Time (minutes)
- 12:00
- Product Type
- Video
- Course ID
- HL02
Self-paced Workbook
Handouts
- Description
- Workbook
Only preview versions of handouts can be viewed without a license.
