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This item contains several different items. Purchasing this item includes all of the component items listed below.
About
A series of 4 outstanding dramatized videos - a must for every business!
Excellent case studies to help develop effective communication and leadership skills. Covers:
- Open communication, conflict resolution, and teamwork.
- Leadership, feedback and problem solving
- Diversity, bullying and sexual harassment
- Customer service, managing complaints and quality assurance
Ideal for managers, teams and staff at all levels.
Created by Psychologist Eve Ash
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- Topics
- Conflict / Difficult People
- Series or Video Sets
- Teams
- Leadership
- Year of Release
- 2009
- Course ID
- DIFF00
Handouts
- Description
- Bullying and Harassment Workbook
- Damage Control Workbook
- Leadership Sins Workbook
- Personality Clash Workbook
Only preview versions of handouts can be viewed without a license.
Component Items
This is a compilation item which contains other items. Licensing this one item causes all of the following items to be licensed.
Leadership Sins
Leadership requires awareness, open communication and the ability to empower others. David makes several mistakes managing Anne, and after a feedback session he makes some changes. Part 1: The Sins -David doesn't discuss and agree on the way they will work together, doesn't listen and continually i
DVD style course with completion certificate only
Personality Clash
Anne and Kim are very different culturally and in their work styles. Kim is annoyed by Anne's attitude, insensitive comments and fashion clothes. Anne, who is new, feels that Kim does not fit in well, and is frustrated by her messy desk and personal hygiene issues. Their relationship is spinning out... read more
DVD style course with completion certificate only
Damage Control
Seamless, on-the-spot problem solving doesn't need to take years of experience to develop. This training demonstrates effective listening and teaches employees how to apologize appropriately. Make sure your staff understands how to solve problems without placing blame. An excellent case study of a m... read more
DVD style course with completion certificate only
Bullying & Harassment
Harassing and bullying behaviors represent the epitome of a difficult situation for any organization. Teach staff and teams on any level that harassment will not be tolerated, and utilize this program as a tool to discuss actions and consequences as well as prevention strategies. With this training,... read more
DVD style course with completion certificate only
