Beyond Close to the Customer

It's not customer satisfaction, but customer delight that will distinguish the winners from also-rans. Tom Peters Tom Peters made training history when his best selling video A Passion for Customers revealed how quality service leads to success in business. In this sequel, Peters translates the valuable lessons of its predecessor into concrete, how-to directives for achieving success through service excellence. This program will make an amazing difference in the attitude of your people toward customer service, and that of your customers toward your company.

Program Objectives:
* Explore the meaning and reality of service within your organization
* Learn specific proposals you must address to achieve superior customer service
* Translate the philosophies of service excellence into how-to directives for achieving success
* Motivate employees to focus on all aspects of customer service