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About
Presents Mike Robson's CARE Model, consisting of four essential steps:
* Customer/Supplier Chains - establish who your customers are
* Agree requirements - agree with your customers what their requirements are * Right First Time, Right Every Time - work out what needs to be done to meet requirements Right First Time, Right Every Time
* Evaluate, measure and improve - establish ways of evaluating, measuring and improving performance
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- Topics
- Customer Service
- Quality and TQM
- Video Running Time (minutes)
- 26:32
- Featured Talent
- Mike Robson
- Product Type
- Video
- Course ID
- 476
Leaders Guide, OHPs
Handouts
- Description
- Leaders Guide
- OHPs
Only preview versions of handouts can be viewed without a license.
