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About
Delivering exceelent customer service isn't easy -- it needs managers who can motivate, equip and empower their people. This video gives you clear examples and positive role models to demonstrate the vital role managers play. By concentrating on customer perceptions of their organisation, managers can come up with ideas for improving service -- without spending more money on additional resources. You'll be encouraging your managers to think how they can create and sustain a positive approach to customer care.
Use the varied examples in the video to generate discussion and ideas on:
* Leading by example
* Motivating people
* Empowering people
* Providing information
Learning includes:
* Helping managers understand what customer care really is
* Helping managers understand the importance of excellence in customer care
* Helping managers understand their role in customer care
Especially relevant to:
* customer care
* quality issues
* empowerment
* leadership
* management development
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- Topics
- Customer Service
- Management Skills
- Video Running Time (minutes)
- 29:00
- Featured Talent
- Hugh Murray
- Product Type
- Video
- Course ID
- 332
Trainer's Guide, Masters File
Handouts
- Description
- Trainers Guide
- Masters File
Only preview versions of handouts can be viewed without a license.
