Managing Performance for Quality

Managing individual roles effectively is increasingly important for overall team performance.

The company has failed in its bid to become the market leader with its latest G.6 model, and the boss wants to know what went wrong. Team leader Jan starts to think through her staffs tasks and the way they handled them. With some help from an unexpected source a decorator giving training to a new lad she begins to see where they have gone wrong. Prompted by the decorators comments, she recalls incidents which have not until now seemed significant.

This package covers issues of individual performance and team performance, and will show participants that even things that at first appear insignificant may deserve close attention.

Who could benefit?
All team leaders
All team members
Managers and supervisors

Key learning areas
Looking from the customers point of view
Measuring the right things
Setting both overall and individual objectives
Planning steps
Acting in line with the company vision
Holding regular reviews
Building a team

Running Time
Main video: 22 minutes
Summary video: 5 minutes