Process of Professional Collections, The

A complete Training Course that makes it easier than ever to empower collectors with the communication and collection skills they need to be more successful in telephone collections.

Ideal for:

• Debt Collectors
• Bill Collectors
• Collection Agencies
• Anyone who is looking to increase profit by improving debt recovery.

Provides practical reading instruction and engaging video scenarios that capture collectors’ attention – making learning more natural and lasting. It reinforces the essentials for top achievement in the demanding world of collections.

Whether it’s initial training for new collectors or refresher training for experienced people, the program
saves valuable training time as it teaches proven telephone collection skills that generate results!

The 7-videos vary in length from 10 to 15 minutes and coordinate with the Participant's Manual. The course is divided into two parts: Modules one through four deal with interpersonal skills required by successful collectors and modules five through seven present specific strategies.

Module 1:  Developing a Telephone Voice
Module 2:  Refining Listening Skills
Module 3:  Avoiding Communication Gaffes
Module 4:  Managing the Emotional Side
Module 5:  Planning the Pre-call Opening Statement
Module 6:  Asking Questions with Precision -
                    Making the Transition to the Payment Arrangement
Module 7:  Handling Objections - Closing the Call