You'll be taking steps to avoid incorrect and incomplete information with this training video. It shows how to use effective questioning skills to improve understanding. So it has a wide range of applications from training sessions or formal interviews through to everyday team working and problem-solving. Positive role models in the video mean your managers relate to what they see. Innovative material in the trainer's guide and second 'trigger' tape enable you to set up practice and feedback sessions. In this way, every participant can use what they've learned in their own work situation.
Learning includes:
* the usefulness and limitations of different types of questions (including open, closed, leading, probing and reflective)
* how to use appropriate questions to find out what you need to know
* how to construct sequences of effective questions to improve the understanding
* how to use questions to explore other people's thoughts, motivation, feelings, actions and capabilities
Especially relevant to:
* appraisal interviewing
* selection interviewing
* counselling
* coaching
* discipline handling
* problem solving
* goal setting
* grievance handling Demonstrate the importance of skilful questioning not just in interviews, but in everyday team working and problem solving situations too.
Address the issues ...
* Which are the most useful questions?
* How to select the right questions to get all the information you need, and more than you'd expect?
* How can you use questions to explore other people's thoughts, motivation, feelings, capabilities?
Especially relevant to:-
* interviewing skills
* counselling
* coaching
* discipline handling
* problem solving
* goal setting
* addressing grievances
* appraisal interviewing
