There are
32 problem-solving process analysis tools organized for seven categories:
• customer service
• enterprise operational improvement
• creativity enhancement
• problem solving
• decision making
• organizational development
• quality improvement.
Each tool comes with directions on how and when to use it, benefits, cautionary advice, and a practical example. Facilitators will find everything they need to teach problem-solving techniques applicable to technical problems, people problems, and everything in between.
