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About
How to handle volumes of calls and still give all of them quality service? Effective Call Management illustrates basic and advanced techniques for managing and controlling all types of telephone calls. Presents nine important telephone techniques using humorous vignettes and a "How To" format.
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- Topics
- Telephone Skills
- Video Running Time (minutes)
- 30:00
- Product Type
- Video
- Course ID
- 159
Leader's Guide
Handouts
- Description
- Download Leadar's Guide
Only preview versions of handouts can be viewed without a license.
