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About
Key points:
* Establish initial rapport with a customer
* Determine customer needs
* Present features and benefits of the merchandise
* Overcome Objections
* Close a sale by recogni-sing buying signals
* Increase sales by selling additional merchandise.
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- Topics
- Customer Service
- Retailing
- Video Running Time (minutes)
- 16:00
- Product Type
- Video
- Course ID
- 137
Facilitator's Guide, Participant and Observer Checklists
