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About
This video covers key training areas for achieving superior customer service by putting customers first. These include identifying customers, asking for feedback, injecting service enthusiasm and streamlining service procedures to provide personalised service and ensure customer satisfaction.
* Know Your Customers
* Ask for Customer Feedback
* Create Service Enthusiasm
* Streamline Procedures
* Personalise Service
* Ensure Satisfaction
This is available as part of
Creating A High Performance Workplace Series
Set of 6 videos
This training package will take you through key factors and processes in creating a high performance workplace. The six videos provide a comprehensive strategy for achieving high performance through effective leadership, team-based work systems, quality customer service, the Balanced Scorecard and K... read more
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- Topics
- Customer Service
- Video Running Time (minutes)
- 15:14
- Featured Talent
- Eve Ash
- Product Type
- Video
- Course ID
- 1178
Handouts
- Description
- Download Video Workbook Preview
- Video Workbook
Only preview versions of handouts can be viewed without a license.
