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A System in Crisis: Finding a Solution for Health Care in America
Program Highlights How to bring the delivery of medical care into the 21st century. What to do about the 40 or 50 million Americans who are uninsured.
Beyond Words For Healthcare
A Body Language Guide for Healthcare Professionals
Can you imagine a situation where you could communicate with your patients without saying a word? Or create an environment where your patients feel safe, comfortable, and free to discuss their health? Well now you can!Day after day, your patients are communicating with you through body language – an... read more
DVD style course with completion certificate only
Eye of the Customer: Healthcare
This industry-specific session-starter reinforces the vital role of customer service.
Objectives:* To promote an awareness about the importance of providing good customer service... from the customer's point of view.* To motivate employees to have a good attitude about customer expectations and* To treat customers the way they'd like to be treated.
Health and Safety Coach, The
Compendium of Risk Assessment Questionnaires
The Health and Safety Coach recognizes that, in order to change behaviour and weed out complacency and bad habits that are the primary cause of so many workplace accidents, managers need to be:• challenged about their assumptions; • empowered to help them see things through their own eyes; and • inv... read more
It's A Way Not A Day
Bringing Your Values to Life
Many organizations develop values statements. Sometimes they even set aside a special day to announce those values so everyone is clear on "what we believe". But all too often, once the big day is over and people settle back into their routines, the organization's values are rarely at the center of ... read more
